Shipping Policy

At Bonsai™, we want to make your shopping experience as seamless and enjoyable as possible. That includes providing fast, reliable, and always free shipping on every order — no matter where you are.

1. Free Worldwide Shipping

We proudly offer free shipping on all orders, regardless of your location or order value. Whether you're shopping from the United States, Europe, Asia, or beyond — we cover the shipping costs so you don’t have to.

2. Processing Time

Orders are processed within 1–3 business days. Once your order is confirmed, you will receive an email with your order summary and estimated delivery timeframe.

3. Estimated Delivery Times

• U.S. Orders: 3–7 business days
• International Orders: 7–11 business days depending on destination

4. Tracking Your Order

All shipments come with tracking. Once your order is dispatched, you’ll receive a confirmation email with a link to monitor your shipment in real-time. You can also track your order directly on our website using your order number and email.

5. Customs & Duties

In most cases, duties and taxes are covered. However, depending on your country’s import policy, customs fees may apply. These are the responsibility of the recipient. We work closely with our shipping partners to minimize delays and extra charges.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our support team at support@bonsai-agent.com. We will investigate and ensure a resolution, which may include reshipment or full refund.

7. Contact Us

For any shipping inquiries or questions about your order, feel free to reach out to us:
Email: support@bonsai-agent.com
Phone: +1 646 406 6829