Refund & Returns Policy

At Bonsai™, customer satisfaction is our highest priority. We want you to feel confident and content with your purchase. Please review our refund and returns policy below to understand your rights and our obligations.

1. Eligibility for Returns

You may return items within 14 days of receiving your order, provided that:

• The item is unused and in its original condition and packaging
• Proof of purchase (order number or invoice) is provided
• The item is not marked as final sale, custom, or non-returnable

2. How to Initiate a Return

To start a return, please email our support team at support@bonsai-agent.com with your order number and reason for return. We will respond within 1–2 business days with instructions.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 3–7 business days.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will offer a free replacement or full refund based on your preference.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Non-Returnable Items

The following types of items are not eligible for return or refund:

• Gift cards
• Custom-made or personalized products
• Items marked as final sale or clearance

7. Contact Information

If you have questions about our Refund & Returns Policy, feel free to contact us:
Email: support@bonsai-agent.com
Phone: +1 646 406 6829

Thank you for choosing Bonsai™. We appreciate your support and are here to help you every step of the way.