FAQ

Bonsai™ specializes in premium homeware and decor products that blend traditional craftsmanship with modern aesthetics. Our collection includes ceramics, tableware, textiles, artisan gifts, handcrafted trays, drinkware, and seasonal pieces — carefully sourced and curated from global artisans.

Yes. We offer worldwide shipping for most of our products. Shipping costs and delivery times may vary depending on your location. You can view shipping options and rates during checkout.

Orders are typically processed within 1–3 business days. Delivery time depends on your destination and the shipping method selected. For U.S. domestic orders, expect 3–7 business days. For international orders, it may take 7–14 business days.

We accept all major credit and debit cards (Visa, Mastercard, AMEX), PayPal, and select digital wallets. All transactions are secured via SSL encryption and processed through trusted global payment gateways.

Yes. You may return eligible items within 14 days of delivery. Items must be unused and in original packaging. Please contact our support team for assistance.

Email us at support@bonsai-agent.com or call +1 646 406 6829. Our customer service hours are Mon–Fri, 9:00 AM – 5:00 PM (GMT+7).

Bonsai™ operates globally with offices in San Francisco, California (U.S.) and Long An Province, Vietnam. We collaborate with artisans and suppliers from multiple regions to bring diverse cultural influences into our designs.

Yes. Bonsai™ is a registered trademark under PVC-PHONGVU and complies with international brand and commerce regulations. We are committed to transparency, originality, and long-term relationships built on trust and quality.